You could possibly use an adhesive velcro strip on one rail at the top with an adhesive velcro strap on the other one. Velcro would allow you to leave it attached and you can open and close the windows to the same location every time. Sort of like a flexible stop measure. Plus it's adjustable.
Builder said he ordered new balance. Wondering if he did or just brushing us off again. The windows are all brand new. Unfortunately, installed by his 'jack of all trades'.
I totally agree with Larry. Judging by the rub marks on it and the specks (mildew?) that looks like a window that perhaps was installed somewhere else... was rejected, and now he's trying to pass it off on a different customer as new. The spiral balance tube on the right is mounted correctly. The spiral balance on the left has been rigged to work but the screw through the face of the frame rather than replacing the spiral balance is pretty ghetto. If it was fixed properly (replacing the balance) you would now have a hole in the face of the frame. Does the window even operate properly? When you lift the sash up, those spiral balances should help lift the window easily. And they should not give you any resistance and hinder the operation of the window as you shut it. If there are other similar windows, compare how they operate with this one. This looks like a VERY low quality aluminum builder-grade window.
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